Get in Touch With Us
Whether you have spotted something that needs correcting, want to suggest a casino we should look at, or have a general question about how we review and rank Canadian online casinos — we are here and happy to hear from you. This page explains how to reach our team and what happens after you do.
How to Contact Our Team
Email is the best way to reach us. Every message is read by a member of the editorial team, and we aim to reply within two working days. Please write to us at [email protected].
To help us respond faster, a brief line explaining the nature of your message goes a long way — whether it is a factual correction, a partnership enquiry or a reader question, knowing upfront means we can route it to the right person straight away.
Reasons Readers Get in Touch
We receive a wide range of messages. The most common ones fall into the categories below:
- Content questions — Something on our site is unclear, or you would like more detail about how a particular casino, bonus or payment method works in Canada.
- Corrections and updates — You have spotted information that looks outdated or inaccurate. Accuracy matters to us, and we take every flag seriously. Our content is reviewed regularly, but reader alerts help us catch things faster.
- Casino suggestions — You have come across a new Canadian online casino you think we should be covering. We welcome these tips and review all suggestions against our editorial criteria.
- Feedback on our reviews — You disagree with an assessment, think a rating is off, or have first-hand experience of a site we have covered. Genuine reader perspective improves our work.
- Partnership and commercial enquiries — If you represent a casino brand or an affiliate network and would like to explore how we might work together, please introduce yourself and outline your proposal clearly. We review all approaches against our editorial independence standards.
- Responsible gambling concerns — If you or someone close to you is experiencing difficulties related to gambling, mention this in your message and we will point you towards support organisations available to Canadian players.
What to Expect After You Write to Us
When your message arrives, it is read by a real person — not filtered by an automated system. We do not send template replies as a substitute for an actual answer. You will receive a response from someone who has read what you wrote and can address it directly.
Our standard turnaround is two working days. During periods when we are publishing a higher volume of reviews — particularly around new casino launches in Canada — it may take slightly longer. We will always follow up; if you have not heard from us after five working days, a brief follow-up email is welcome.
A Word on How We Work
Online Casino Canada is an independent comparison site covering online casinos available to players across Canadian provinces. Our rankings are based on editorial research — we assess welcome offers, game libraries, payment options, licensing and overall player experience. Commercial relationships with the casinos we list do not determine rank order; a site cannot buy its way to the top of our recommendations.
Reader input genuinely shapes what we cover. If a casino we have rated highly has caused problems for a Canadian player, we want to know. If there is a topic — casino bonuses, payment methods, mobile apps — that you feel we have not covered in enough depth, tell us and we will consider it for future content.
Our editorial team is led by Audrey Pelletier, who oversees the accuracy and fairness of everything published on this site. All corrections and editorial concerns are handled at that level.
What We Cannot Help With
We are a review and comparison publisher, not a casino operator. We are not able to assist with account issues, withdrawal disputes, bonus claims or any matter that requires action from a casino directly. For those, you will need to contact the casino's own support team. If a dispute cannot be resolved with the operator, Canadian players may also consider reaching out to an independent dispute resolution service.
We also cannot provide legal or financial advice. Our content is informational — it is designed to help you compare options and make more informed decisions, not to substitute for professional guidance.
Thank you for taking the time to reach out. We read every message and look forward to hearing from you.